Refund Policy

Last updated: 12 October 2026

This policy applies to all Lukron products (CertExpiry, QuoteFollow, VendorRenew, CheckRegister). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Every product starts with a free 7-day trial with no card required, so you can check it fits your business before paying anything.

30-day money-back guarantee

If you are not happy with a product, ask for a refund within 30 days of your first payment for that product and we will refund it in full. No questions asked.

Renewals you forgot to cancel

If a monthly renewal is charged after you meant to stop, ask within 14 days of that charge. We will refund it in full and cancel the subscription.

Other refunds

• Service problems: if a product was unavailable or not working for a significant part of a billing period and we could not fix it, we will refund that period in full or in part.
• Duplicate or incorrect charges: always refunded in full.
• If we end the service or remove a paid feature you rely on: we refund the unused part of the period you paid for, as described in our Terms of Service.

Outside these cases, we do not refund partial months. Instead, you can cancel at any time and keep access until the end of the period you have already paid for.

How to request a refund

• Email support@lukron.app from the email address on your account, and tell us which product it is for; or
• contact Paddle directly at paddle.net, using the details on the receipt Paddle emailed you.

Approved refunds are processed by Paddle to the original payment method, including any tax that was charged. They usually appear within 5 to 10 business days, depending on your bank. If you have a billing problem, please contact us before opening a dispute with your bank: we can usually solve it faster.

Cancelling

You can cancel at any time from the Billing page of the product. You will not be charged again, and you keep access until the end of the current billing period. Your data stays available to export.

Your statutory rights

This policy is in addition to your rights under consumer law and does not limit them. This includes the consumer guarantees of the Australian Consumer Law, under which you may be entitled to a refund for a major failure.

Contact

Enzo Yerna (Argentina) · Lukron · support@lukron.app